The Inner Circle Guide to AI, Chatbots & Machine Learning

Within the customer contact space, there is a great deal of interest in how AI can work to deliver a superior customer experience at every hour of the day, across channels, leveraging the vast amounts of data that are available to many large organisations. Supported by the speed and availability of affordable processing power, the opportunity exists for AI to take customer contact far beyond what is feasible now. This eBook provides a detailed overview of the reality of implementing AI, machine learning and chatbots as customer contact solutions.