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Data conversion? What could be easier?

Small IT service provider has two new customers a hundred miles apart, and a serious barrier to serving one of them: There's no way to exchange data with their system.


Hey, he DID ask!

Computer reseller gets a call one morning from the IT director at a nearby public school system. The problem: Every PC in one school's computer lab has gone silent.

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Microsoft Surface GO and Fire HD 10 fit together in the same bag

Making room for both the Microsoft Surface GO and Amazon's Fire HD 10 has advantages for professional and personal use.

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T-Mobile low priced unlimited wireless plan is what many users want

Every user wants unlimited wireless data services. But not every user is interested in things like Netflix or international access. Now, T-Mobile introduces a lower cost unlimited wireless data plan that will save customers money by...

Why IT contractors get gray

Pilot fish is sent to a customer site to deal with a routine issue: getting a terminal controller to do what the customer wants. But that's not quite all that's going on.

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Sorry, gamers. Magic Leap means business!

Everybody thinks Magic Leap's mixed-reality system is going to turn our homes into the movie ‘Avatar.’ It's actually headed for boardrooms and corporate meetings.

Just another day in the IT life

IT pilot fish is sent to a customer site in New York City, and the trip starts fine with a ride there in a company plane and a helicopter. Then it gets interesting.

Throwback Thursday: Back to Plan A

It's a scorching summer day at this manufacturing plant and the heat on the shop floor is almost intolerable, when suddenly the network goes down -- and tempers rise.

Welcome to your new career!

It's July when this IT pilot fish and a co-worker are sent to a customer's site to deal with an issue-plagued system -- but they'll be home by Christmas, right?

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Apple really wants your next PC to be a Mac -- and the timing's right

Apple appears to be taking a small step to make it easier for enterprises to upgrade their clapped-out old legacy Windows systems in favor of new Macs.

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Networks for a yottabyte world

The future requires networks that are qualitatively more flexible, scalable, efficient and manageable. Network function virtualization and software defined networks are the way forward.

Grand Theft IT? Not quite

This company's sales team is getting new laptops, and they're being upgraded 80 at a time -- but that isn't the only reason not much is lost when thieves break in.

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JD Power, OpenSignal and Ookla show wireless getting faster and better

The good news is wireless in the U.S. is the best and strongest it has ever been according to JD Power, OpenSignal and Ookla research. The bad news is it can still take effort to determine the best carrier for you.

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TSMC's iPhone chip attack is a wake-up call for enterprise security

TSMC's WannaCry-related ransomware attack should be a wake-up call for enterprises at every level of connected manufacturing that they are already under attack.

Whatever happened to taking a test drive?

It's the early 1980s, and this corporate department decides to replace its old minicomputers with a low-mileage, previously owned IBM System/38 -- from a seller in Japan.

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How Microsoft became tech’s good guy

Even if it’s doing so out of self-interest, the company has been acting as a force for good.

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How voice technology will re-shape business

Everybody expects voice tech and virtual assistants like Google Assistant, Alexa and Cortana to make a big splash in the enterprise. Here's what to expect.

The Genius

This data center is run by a tech who thinks very highly of himself, and makes sure everyone else knows it. Then comes the day when he needs help with a small problem...

Throwback Thursday: Pop quiz

Support pilot fish divides users into two groups -- the ones who will help diagnose problems and the ones who won't -- and he has a way to figure out which is which.

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