Charlotte Trueman

Staff Writer

Charlotte Trueman is a staff writer at Computerworld. She joined IDG in 2016 after graduating with a degree in English and American Literature from the University of Kent. Trueman covers collaboration, focusing on videoconferencing, productivity software, AR/VR and issues around sustainability.

BBC launches ‘Corona Bot’ to tackle COVID-19 confusion

Facebook’s Workplace embraces video, touts new users amid pandemic

Facebook’s Workplace embraces video, touts new users amid pandemic

At the same time CEO Mark Zuckerberg unveiled a new remote work policy, Facebook moved to strengthen the collaboration capabilities in Workplace to meet growing demand.

University Southampton Hospital turns to Teams – and bots – to improve healthcare

University Southampton Hospital turns to Teams – and bots – to improve healthcare

The University Hospital Southampton NHS Foundation Trust has partnered with Medxnote and Microsoft Teams to move away from pagers as the main messaging tool for workers.

Atlassian acquires help desk firm Halp

Atlassian acquires help desk firm Halp

The software company best known for its Jira, Trello and Confluence platforms hopes the acquisition will make it easier for users to handle help desk requests.

How the UK's Centrica simplified its desktop infrastructure for 18,000 employees

How the UK's Centrica simplified its desktop infrastructure for 18,000 employees

The need for greater flexibility and scalability largely drove the change, according to Patrick Babic, service owner for Centrica's End User Computing.

Review: 5 top videoconferencing services put to the test

Review: 5 top videoconferencing services put to the test

We compared Zoom, Cisco Webex, Microsoft Teams, GoToMeeting, and Google Meet in real-world tests to see which videoconferencing platforms perform best for business users. Here’s how they stack up.

Zoom partners with Otter.ai for in-meeting transcriptions

Zoom partners with Otter.ai for in-meeting transcriptions

Video conferencing platform Zoom has unveiled an Otter.ai integration, providing users with access to live transcriptions and meeting notes.

Zoom unveils a host of new privacy, security features

Zoom unveils a host of new privacy, security features

As part of its 90-day security plan, the troubled video conferencing platform is upgrading its encryption in Zoom 5.0.

UK turns to mobile apps to help curb coronavirus spread

UK turns to mobile apps to help curb coronavirus spread

As COVID-19-related deaths in the UK continue to rise, the NHS is turning to mobile applications for symptom tracking and contract tracing.

Google, Microsoft talk up security after Zoom firestorm

Google, Microsoft talk up security after Zoom firestorm

As Zoom continues to fight continuing privacy and security concerns about its platform, Microsoft and Google look to reassure users that their platforms are safe.

Trello unveils Butler integrations with Slack and Jira

Trello unveils Butler integrations with Slack and Jira

Productivity platform Trello touted two new integrations with its no-code automation tool, Butler, saying they should bolster automated workflows.

Pandemic leads to surge in video conferencing app downloads

Pandemic leads to surge in video conferencing app downloads

As the COVID-19 outbreak continues to disrupt business, employees are turning to mobile business apps to ensure productivity remains high.

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