Retailers can go Google, or they can go mobile

Retailers can go Google, or they can go mobile

Being able to track shoppers as they move from online to in-store has been a marketing goal for years. Google says it has an answer. You just have to trust it blindly.

08/01/17

What Amazon Prime Day tells us about mobile app loyalty

What Amazon Prime Day tells us about mobile app loyalty

What does it mean that users of the Amazon app were less likely to venture into a physical store on the day of Amazon's big sale?

07/26/17

Are you sharing more data with Google than you have to?

Are you sharing more data with Google than you have to?

A group of Swiss researchers has developed an approach to limit how much of your data you need to share. And they are offering it to companies for free.

07/17/17

Facial recognition in the new iPhone would make huge waves

Facial recognition in the new iPhone would make huge waves

Amid reports that Apple is preparing to abandon fingerprint biometric authentication in favor of 3D facial recognition coupled with iris scans, the mobile industry is preparing for authentication upheaval.

07/11/17

Memo to IT: You do know that a mobile phone is still a phone, right?

Memo to IT: You do know that a mobile phone is still a phone, right?

While other retailers hide their phone number, Zappos encourages its shoppers to call. There are good reasons to remember that a mobile device is still primarily a phone.

06/26/17

Supreme Court to look at mobile privacy. Uh-oh.

Supreme Court to look at mobile privacy. Uh-oh.

A ruling favoring law enforcement’s argument that it should have access to information such as geolocation data would have implications for companies facing civil complaints.

06/13/17

Amazon Go is a great mobile solution, but for the wrong problem

Amazon Go is a great mobile solution, but for the wrong problem

Mobile-accessed video analytics could be a wonderful retail technology, but only if it’s used to attack the right problem.

06/05/17

Self-checkout: What shoppers want to do is rarely what they end up doing

Self-checkout: What shoppers want to do is rarely what they end up doing

One of the first things retail executives learn is that shopper surveys are horrible indicators of what shoppers will do in stores.

05/29/17

Amazon successfully fights off pricebots

Amazon successfully fights off pricebots

One big downside of the plethora of e-commerce shopping bots out there today is that they create the impression of a difference when there may not be one. If I may give my two cents’ worth, is a two-cent difference meaningful,...

05/22/17

Walmart.com's transformation: Too little, much too late

Walmart.com's transformation: Too little, much too late

BusinessWeek's look at how Jet.com is doing in its effort to transform Walmart.com leaves the impression that the biggest obstacle to Walmart.com being successful is Walmart itself.

05/15/17

Apparel chains can fight back against Amazon, but it won't be easy

Apparel chains can fight back against Amazon, but it won't be easy

With recent reports that Amazon is preparing to make a major play in custom clothing — as well as apparel in general — clothing chains are panicking.

05/08/17

7-Eleven thinks it can go cashier-less. It's wrong.

7-Eleven thinks it can go cashier-less. It's wrong.

There's a massive difference between retailers using technology to free up associates to do more hands-on work and using that technology to replace those associates.

05/01/17

The real meaning of a merged channel strategy

The real meaning of a merged channel strategy

There has been a wide range of thoughts about the meaning of physical store closings, coming from some major retail thinkers and various major media news outlets. But the underlying assumptions in almost all of these arguments are...

04/24/17

Mirror, mirror on the wall, will you leave me any shoppers at all?

Mirror, mirror on the wall, will you leave me any shoppers at all?

The interplay between store associates and in-store technology has always been a delicate balancing act. When the tech helps the associate be an all-knowing partner to the shopper, it's a great thing. But when the tech is deployed so...

04/17/17

Adidas figures out how to win with physical stores

Adidas figures out how to win with physical stores

Leveraging the advantages of brick-and-mortar over online seems to baffle much of retail. Adidas joins the short list of merchants that have figured it out.

04/10/17

Neiman Marcus data breach settlement tells us plenty about the ROI of security

Neiman Marcus data breach settlement tells us plenty about the ROI of security

There is a security ROI dance in retail today. Executives know that they can skimp on security and have a statistically decent chance the company won't get caught by a cyberthief before someone else has their job.

04/03/17

Saks self-leaked customer data unencrypted, violating multiple rules

Saks self-leaked customer data unencrypted, violating multiple rules

With so many retailers being impacted by cyber attacks, it’s easy to conclude that thieves are necessary for data breaches. Not necessarily. Saks last week made clear that it can breach itself quite efficiently.

03/27/17

Chase's MCX tech buy will take time to pay off — time that it may never get

Chase's MCX tech buy will take time to pay off — time that it may never get

When JPMorgan Chase acquired MCX’s payment technology to help with Chase Pay, it likely received a bargain. But a bargain is a bargain only if the value is greater than the cost, no matter how low that cost.

03/20/17

Feds struggle with regulating banking’s use of big data

Feds struggle with regulating banking’s use of big data

Some highly sensitive data is going to be set loose.

03/13/17

Whole Foods illustrates the challenge of late-stage CRM integration

Whole Foods illustrates the challenge of late-stage CRM integration

At best, a properly integrated CRM program is complex, given the huge number of systems it touches, or at least should touch. But what happens when a $16 billion, 37-year-old chain wants to tackle CRM for the first time? Whole Foods...

03/06/17

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